Enrolment conditions – your rights and responsibilities

By enrolling into a City East Community College course, you agree to abide by a series of basic rights and responsibilities. These include the right for all students to learn in a supportive environment, and the responsibility for students to behave in an acceptable and appropriate manner towards other students, City East Community College staff and tutors.

When you sign your enrolment form and pay your fees, including enrolment /re enrolments online, you make an agreement with City East Community College that you will follow College procedures, including the Code of Conduct. When signing the enrolment form or enrolling online you declare that the information you have supplied is true and correct and agree to abide by the regulations relevant to City East Community College.

Students participate in courses involving physical activity; field trips, practical demonstrations, etc. and do so at their own risk. City East Community College students are covered by public liability insurance while working within City East Community College premises.

City East Community College reserves the right to decline acceptance into a program, cancel a student’s enrolment or alternate a Trainer/Assessor at any time without notice.

Students can only participate in a program if they meet all necessary entry requirements and once their enrolment has been confirmed. Course fees are still payable in full for late enrolments.

Confirmation of enrolment

Confirmation of enrolment and a tax invoice will be issued via email to confirm a booking. If no email address is provided at the time of enrolment, this will be sent by post. It is your responsibility to note the date, time and venue of your course. If a confirmation is not received within two working days contact the College office, on 9387 7400.

Cancellations

City East Community College reserves the right to cancel a course or vary the time of the course if there are insufficient numbers enrolled. The College will send a courtesy email and sms to confirm a course is being cancelled two days before the start date. In the event of a cancellation of a course a full refund will be made.

College refund policy

In the event of a cancellation of a course by City East Community College a full refund will be made.

Refunds will not be granted to students who are unable to attend courses due to change in personal circumstances, work commitments or other reasons beyond the control of the College.

City East Community College does not accept responsibility for books or materials purchased for a course.

If the advertised detail of your course or the quality of the course is inconsistent with reasonable expected standards, a full refund of fees may be sought.

Transfer requests

Transfer requests received 6 working days before course commencement will be considered and accommodated where possible. A $20 administration charge will apply for each transfer.

Requests for transfers after this time will be declined, except in the case of serious, verifiable illness notified in writing within 6 working days. Once approved, a transfer is valid only for the subsequent term.

Minimum age

The minimum age for participation in our courses is 16 years. No upper age limit applies. Provision cannot be made for children to accompany students to classes.

Students rights & responsibilities

As a student you are expected to

• Treat all staff and students with respect, fairness and courtesy.


• Be punctual and regular in your attendance.


• Notify City East Community College of any medical condition, barrier or disability or if they require assistance in throughout their learning.


• Wear appropriate clothing and footwear including using protective equipment where required and follow all Workplace Health and Safety (WHS) instructions.


• Report any workplace health, safety or environmental incidents immediately.


• Note the date, time and location of the program as advertised. City East Community College will endeavour to provide students with regular updates and reminders.


• Refrain from behaviour which may offend, embarrass, threaten or harm other students or staff including SMS messaging or any form of cyber bullying.


• Refrain from installing software onto College computers.


• Refrain from using mobile phones or similar devices for personal reasons in class and using cameras or recording devices, including mobile phones, without the consent of the person being photographed or recorded.


• Respect College facilities & property.


• Attend class free from the influence of alcohol or illegal drugs.

In return you can expect to

• Be treated fairly and with respect by teachers, other staff and students.


• Learn in an environment free of discrimination and harassment.


• Have your records and personal information stored and maintained in a confidential, secure and professional manner.


• Receive information about assessment procedures and progress in the course in a timely and professional manner.

Course completion – Certificates

Qualifications issued by City East College meet the Australian Qualifications Framework (AQF) and Standards for NVR Registered Training Organisations. Nationally recognised Certificates and Statements of Attainment are issued to students who are assessed as competent in the units completed within 30 days of being deemed competent. Records of credentials issued are maintained for up to 30 years. A credential reissue fee will be charged and payable on request for a credential to be reissued. Credentials will only be issued to the person identified on the credential on confirmation of valid Identification. A verified USI must be collected prior to issuing any credential.

If you require your qualification to be re-issued a request must be put in writing detailing the:


• Name of Course (including the code).



• Date of completion.


• Reason for request
.

A handling fee applies to the reissue of any statement of attainment, certificate, or statement of results.

The fee is $30 (inc GST).

Mutual recognition of qualifications

City East Community College recognises the Australian Qualifications Framework and Vocational Education and Training (VET) qualifications and VET statements of attainment issued by any other Registered Training Organisation. Credit recognition of prior learning will be awarded for all units of competencies that directly align with units from the qualification the student has enrolled. Evidence of competences achieved must be supplied for recognition to be processed (i.e. presentation of original certificate or transcript or USI transcript). Application for credit recognition should be made before commencing any course.

Recognition of prior learning (RPL)

All students in accredited courses may seek to have prior learning recognised through a formal process that adheres to the requirements of the accrediting authorities. For further information contact the College on 9387 7400.

Language, Literacy and Numeracy (LLN)

All prospective students for full qualifications courses must complete a LLN asssessment prior to an application for enrolment being processed and confirmed. Prospective students for part qulifications may be asked to complete an LLN asessment. Students requiring assistance with their learning will be identified upon enrolment. Trainers and staff within City East Community College can provide students with the necessary support throughout the learning process.

Support Services

City East Community College responds to diverse student learning needs. Students are encouraged to express their concerns about their learning needs at all stages of their learning experience. The Student Handbook describes the types of support provided.

Changes to Agreed Services

Where there are any changes to the agreed services that will affect a student, including in the event of City East Community College ceasing to operate, City East Community College will advise the student as soon as practicable.

Complaints and Appeals

If a student experiences any difficulties, they are encouraged to discuss their concerns with their trainer, assessor or Management. City East Community College administrative staff will make themselves available at a mutually convenient time if a student wishes to seek assistance. If a staff member or student wishes to make a formal complaint or to appeal an assessment decision, they are required to complete a Complaints or Appeals Form, which is available on request. Once the form has been completed, the form should be submitted to City East Community College for action.

Protecting Privacy

To deliver nationally accredited training , we are required to gather information from you. Your privacy is important to us. We gather, handle and store your information with reference to the Privacy Act 1988 (CTH), its Amendments and Regulations, and the Australian Privacy Principles.

Information provided to City East Community College may be used or disclosed by for statistical, regulatory and research purposes. Primarily, the information will be disclosed to NCVER and/or an agency authorised to undertake surveys including Government agencies. Upon enrolment, students consent to the collection, use and disclosure of personal information in accordance with our privacy policy. Information provided will be held and disposed of securely.

Work health & safety

City East Community College considers the health, safety and welfare of its staff and students to be of the utmost importance.

While the College takes all ‘reasonably practicable’ steps to provide and maintain a safe and healthy workplace and learning environment, it is dependent upon all persons on College venues sharing responsibility for ensuring a safe and healthy environment. Should you notice a potential hazard please report it to a member of staff.

City East Community College students are required to comply with Section 29, of the The Work Health and Safety Act 2011 and Regulations. As such you need to:

• take reasonable care for your own health and safety
.


• take reasonable care that your acts or omissions do not adversely affect the health and safety of other persons
.


• comply, so far as you are reasonably able, with any reasonable instruction that is given by a staff member to comply with this Act.


City East College does not permit smoking or the consumption of alcohol or other drugs in any of its venues during training hours.

Lost & found

Please give found items to your tutor. For lost items, contact College Administration on 9387 7400.

We will endeavour to locate your item, however, no responsibility can be accepted by the College for property left at venues.